China

Benefit Plan Year:

November 1 - October 31

Medical Insurance

General ZEOs receive coverage through Ping An Annuity Insurance Company Ltd. Shanghai Branch. A breakdown of each plan is provided below. For a complete overview, please refer to the Ping An Benefits Summary

Eligibility

Employee: Employees aged 18 to 60 (inclusive) who are in good health and capable of working are eligible to enroll.
Spouse: Spouses aged 20 to 60 (inclusive) who are in good health and capable of working are eligible to enroll.
Child: Unmarried, healthy children of employees are eligible from 30 days old up to 22 years of age with no job.

Employee Coverage: 100% paid by Zuora.

Spouse Coverage: The medical coverage for spouses is an optional benefit. If an employee chooses to cover his or her spouse, Zuora will deduct the annual premium of RMB 1029 from payroll. Premiums are non-refundable in the event of termination from the company.

Below is a brief summary of plan features. Please refer to the Benefits Summary (linked above) for complete details.

Benefit	Coverage	Sum Insured
Outpatient + Inpatient	The Medical Expenses classified as Class B is included. No deductible. 50% reimbursed	RMB 20,000
Maternity	50% reimbursed after deducting local social insurance maternity allowance, including partly self-paid items 1. Prenatal checks and exams 2. Delivery costs (excluding the newborn baby's expenses) 3. Medical expenses caused by abortion, termination of pregnancy and contraceptive operation for married women. 4. Medical costs to prevent miscarriage, not including post-natal checks.	RMB 8,000
OTC Drugs & Vaccines	Only be used for purchasing medicine, getting vaccines.	RMB 500
Teeth Cleaning	Teeth cleaning in any legal medical facility in Mainland China	RMB 600

Child Coverage: Zuora covers the full cost of the Basic Medical Plan for eligible children of employees. If you choose to enroll your child in the Upgrade Plan, you will be responsible for a portion of the cost.

Once selected, the plan cannot be changed during the policy year. Changes can only be made during the annual renewal period. Premiums are non-refundable in the event of termination from the company.

Below is a brief summary of plan features. Please refer to the Benefits Summary (linked above) for complete details.

Overview of Child Medical Plans:

	Basic	Upgrade
Benefit	Outpatient + Inpatient	Outpatient + Inpatient
Coverage	50% of Medical Expenses classified as Class B is included. No deductible. 50% reimbursed	100% of Medical Expenses classified as Class B is included. No deductible. 100% reimbursed
Sum Insured	RMB 20,000	RMB 20,000
Premium	100% Zuora paid	Employee paid: RMB 666 per year

Life / Accidental Death & Dismemberment (AD&D)

Offered through Ping An

In the event of death or total permanent disability due to illness, the life insurance benefit is equal to 36 times the employee's base monthly salary, with a minimum payout of RMB 300,000.
For accidental death, dismemberment, or severe burns, the benefit is also 36 times the base monthly salary, with a minimum of RMB 300,000.

Critical Illness Insurance

Offered through Ping An

Covers 33 major critical illnesses and 15 mild illnesses.
A lump sum of 100% of the sum assured (up to RMB 150,000) is paid if diagnosed with one of the 33 covered critical illnesses.
A lump sum of 30% of the sum assured is paid if diagnosed with one of the 15 covered mild illnesses.
A 30 day waiting period applies for new hires.

Employee Assistance Program

Offered through Workplace Options

Get free, confidential support through Workplace Options, available to you anytime, anywhere.

Key Features include:

24/7/365 access — support is always available
Worldwide availability via phone, email, or online
Up to 5 counseling sessions per issue, per year
Support for a wide range of work, personal, and family concerns
Multilingual support and resources available in your preferred language

Resources & Plan Documents

China EAP Overview: An overview of the services available through Workplace Options, including contact details and guidance on how to access your benefits
Ping An Benefits Summary‍